Frequently Asked Questions

Unfortuately, No. There are specific steps that must be taken during the installation process to allow for proper filter positioning and function. The manufacturer’s warranty WILL NOT be honored if the water filter system is not installed by a qualified CHIEF Purification tech.

Chief Water Filters are guaranteed for (1) one year from date a purchase against defects in workmanship.

Your CHIEF Water Filter contains a filtering media called KDF along with activated charcoal that take out impurities in your water such as but not limited to:
– Sand Particles
– Organic Pesticides
– Dirt
– Clay
– Chlorine
– Bad Taste
– Ammonia

By taking out Chlorine and other impurities in your water, you will greatly increase the life of your appliances and plumbing fixtures in your home including toilets, faucets, washing machines, dishwashers, ice makers, refrigerators, shower heads and even water lines.
Businesses such as Restaurants, Physicians, Poultry farmers, Steel cutting, Hospitals, Laundry mats, Nursing homes, etc., that require clean water to operate on a daily basis will benefit greatly in reliable, unlimited amounts of clean water. Using Chief to filter water in your entire home or business will save you thousands of dollars in appliance and fixture replacement costs, as well as save you money on replacement filter cartridges as used on other water filters.

Chief water filters work by taking impurities out of your water with activated charcoal and KDF-85 filtering media. It has no cartridges or screens to change. Nor will you have to add any dangerous chemicals to the filter. It is cleaned by a simple process of back washing and forward washing water through the filter to remove contaminants.

As with any product, the better it is maintained the longer it will last. The answer to this question also varies with the quality of water in which it is installed. Results will vary from location to location depending on the quality of the water in certain areas and also the quantity of water that flows through the filter. However, on average we have seen some residential filters still operating at 30+ years.

Although we do recommend the water filter be installed below ground if possible just after the city water meter, some applications simply do not allow that to be done, or it is more advantageous for the filter to be installed above ground. However, if it installed above ground, it must be protected from freezing.

To answer this question the customer should consider how bad the water condition is in their area along with how much water is being filtered during the month. These two factors will play a large role in how often the filter should be cleaned. However, we recommend as a general rule that the filter be cleaned at least once a month. The better the filter is maintained, the longer it will last.