Frequently Asked Questions

Q. I am a very talented DIY homeowner. May I purchase a filter and install it myself?

A. Unfortunately NO. Specific steps must be taken during the installation to allow for proper filter positioning and
function. The manufacturer's warranty WILL NOT be honored if the water filter system is not installed by a qualified Chief
Purification technician.

Q. What type of warranty comes with my Chief water filter?

A. Chief water filters are guaranteed for one (1) year from the date of purchase against defects in workmanship.

Q. What does my Chief Water Filter protect against?

A. Your Chief water filter will take out impurities in your water such as but not limited to:
- sand particles
- organic pesticides
- dirt
- clay
- chlorine
- bad taste
- ammonia


Q. What type of warranty comes with my Chief water filter?

A. Chief water filters are guaranteed for one (1) year from the date of purchase against defects in workmanship.


Q. How is a Chief water filter beneficial to me?

A. By taking out chlorine and other impurities in your water, you will greatly increase the life of your appliances
and fixtures in your home including toilets, water heaters, faucets, washing machines, dishwasher, ice machines,
refrigerators, shower heads and even the water lines. Businesses such as Restaurants, Physicians, Poultry farmers,
Steel cutting, Hospitals, Laundry mats, Nursing homes, etc. that require clean water to operate on a daily basis benefit
greatly in reliable, unlimited amounts of clean water that has an operating cost much much less than other filter
companies can offer. Water filtration of your entire house or business will save you thousands of dollars in appliance
and fixture replacement cost, not to mention costs in replacement cartridges in your current water filter system.

Q. Do I ever have to change any cartridges in the filter?

A. Chief water filters work by taking impurities out of your water with activated charcoal and other elements. It has no filter cartridges
or screens to change, nor will you have to add any dangerous chemicals to the filter. The filter is cleaned by a simple combination of
back washing and forward washing. We pride ourselves in providing a quality water filter that will not require the customer to spend
their hard earned money on replacement cartridges to maintain the filter.

Q. How long will my Chief filter last?

A. As with any product, the better you maintain it, the longer it will last. The answer to this question also varies with the quality of water
that will be filtered over it's lifetime. Results will vary from location to location depending on the quality of the water in certain areas and
also the quantity of water that flows through the filter. On average we have seen residential filters last as long as 30+ years.

Q. Can a Chief water filter be installed above ground?

A. Although we do recommend that the water filter be installed below ground just after the city water meter, some applications either
do not allow that to be done or it is more adventagous to install the filter somewhere else. However, if the filter is installed above ground,
it must be protected from freezing.

Q. How often should I clean my Chief water filter?

A. The customer should take into consideration how bad the water is in their area and also how much water is being used per month.
These two factors will play a large role in how often the filter should be cleaned. However, we recommend as a general rule that the filter
be cleaned at least once a month The better the filter is maintained, the longer it will last.

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